Terms and conditions

1. Introduction

Welcome to Sultana Treasures. These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with Sultana Treasures website (the "Service") www.iamsultana.com operated by Sultana Treasures ("us", "we", or "our").

2. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Sultana Treasures and its licensors.

3. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Sultana Treasures.

Sultana Treasures has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Sultana Treasures shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

4. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

5. Governing Law

These Terms shall be governed and construed in accordance with the laws of State Of Punjab (India), without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

6. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

7. Contact Us

If you have any questions about these Terms, please contact us at +91-7658800764.

8. Return & Refund Policy

We ship each piece by strictly following the Standard Operating Procedure of dispatch. This includes checking for any breakages or imperfections, adding ample amount of packing material for safety during shipment. Each packing is video taped for reference and record.

Thus we do not offer any returns or exchanges. Any refunds will not be processed.

In special circumstances, where the buyer receives damaged products as result of mishandling during shipment, we will need a 360 Degree unboxing video. We will try to repair the piece and restore it to it’s initial condition. The piece will have to be shipped to us by the buyer (at their cost) and we will ship the piece back after repair (shipping to be paid by the buyer).

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