For ready to ship Pieces
The products will be dispatched within 24-48 hours and delivery period will depend on services of the courier company and destination of the delivery, which usually takes 3-7 days.
For Designer Hand Made pieces
Expert artisans take 10 to 20 days for hand crafting all the intricate designer pieces. Although we carry several units of each design in stock, but in case we run out of inventory of a particular piece, you can Pre-Order and hold your allocation in our current production lot.
For Custom Orders
Each custom work requires extensive attention and effort to all specific requirements of the buyer. Kindly get in touch with us over email or phone or whatsapp. Shipping timelines to be clarified after understanding the clear scope of work.
Returns Or Exchanges
We ship each piece by strictly following the Standard Operating Procedure of dispatch. This includes checking for any breakages or imperfections, adding ample amount of packing material for safety during shipment. Each packing is video taped for reference and record.
Thus we do not offer any returns or exchanges.
In special circumstances, where the buyer receives damaged products as result of mishandling during shipment, we will need a 360 Degree unboxing video. We will try to repair the piece and restore it to it’s initial condition. The piece will have to be shipped to us by the buyer (at their cost) and we will ship the piece back after repair (shipping to be paid by the buyer).
For detailed shipping guidelines and information on international shipping, follow the detailed guide here.
